Terms & Conditions
Shop information
Tenkara-ya
Address
2876-12 Semba-cho
Mito-shi
Ibaraki
Japan
Mito-shi
Ibaraki
Japan
Phone
029-306-8401
Contact person
Keiichi Okushi
Shipping & Handling
Import duties and taxes :
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
Shipping timeframe
We ship the items internationally with tracked mail service with insurance by Japan post. Postage is by weight.
We normally ship the items within the next 4 business days.
We normally ship the items within the next 4 business days.
Payment
Credit Card, PayPal
Exchanges/returns/cancellations
Return Policies
If you are not completely satisfied with your order, you can return the item to us within 40 days of its shipment date and we will refund you for the entire amount of your order less the shipping charges. Exchanges can also be made within 40 days of the shipment date. The following exceptions to this policy apply:
(a) Items that have been used and cannot be resold as new.
(b) Items that are special ordered cannot be returned or exchanged.
(c) Washed garments cannot be returned or exchanged.
(d) Lines, tipets and flies once opened, cannot be returned unless defective or damaged.
Please contact us first with your order number available and let us know that you would like to return the items. We will inform you how to return the items and process your refund or exchange.
DEFECTIVE PRODUCTS
We check the rods carefully before shipment, and we are quite confident in the quality of lines, tipets and other products made in Japan. However there might be defective items rarely. Please contact us first with your order number available to request return authorization. We may provide further instructions. We will replace the item as soon as possible and refund you for the cost of shipping it back to us.
Items can only be considered defective, if we are notified within 40 days of purchase. After 40 days, items will be considered "broken" or "damaged".
WARRANTY
Daiwa and Shomano's rods have a year warranty(Except for reimported items). Where there are other products which have a warranty, we have set out in the product description the manufacturer's warranty.
Please contact us first and let us know if you have an issue and provide information including the rod model, what problem you have, etc. We will determine the best way to proceed, depending on the problem, and we will provide you with the instructions how to proceed.
We note that in many cases, purchasing spare parts is much cheaper than warranty service.
BROKEN ROD
If you break your rod, please contact us first for instructions and troubleshooting. We will find the quickest and the best way to get your rod fixed. We can often send you only the necessary part, saving you time and money.
After we provide you the instructions, please order the replacement parts to get your rod fixed.
If you are not completely satisfied with your order, you can return the item to us within 40 days of its shipment date and we will refund you for the entire amount of your order less the shipping charges. Exchanges can also be made within 40 days of the shipment date. The following exceptions to this policy apply:
(a) Items that have been used and cannot be resold as new.
(b) Items that are special ordered cannot be returned or exchanged.
(c) Washed garments cannot be returned or exchanged.
(d) Lines, tipets and flies once opened, cannot be returned unless defective or damaged.
Please contact us first with your order number available and let us know that you would like to return the items. We will inform you how to return the items and process your refund or exchange.
DEFECTIVE PRODUCTS
We check the rods carefully before shipment, and we are quite confident in the quality of lines, tipets and other products made in Japan. However there might be defective items rarely. Please contact us first with your order number available to request return authorization. We may provide further instructions. We will replace the item as soon as possible and refund you for the cost of shipping it back to us.
Items can only be considered defective, if we are notified within 40 days of purchase. After 40 days, items will be considered "broken" or "damaged".
WARRANTY
Daiwa and Shomano's rods have a year warranty(Except for reimported items). Where there are other products which have a warranty, we have set out in the product description the manufacturer's warranty.
Please contact us first and let us know if you have an issue and provide information including the rod model, what problem you have, etc. We will determine the best way to proceed, depending on the problem, and we will provide you with the instructions how to proceed.
We note that in many cases, purchasing spare parts is much cheaper than warranty service.
BROKEN ROD
If you break your rod, please contact us first for instructions and troubleshooting. We will find the quickest and the best way to get your rod fixed. We can often send you only the necessary part, saving you time and money.
After we provide you the instructions, please order the replacement parts to get your rod fixed.
Privacy Policies
1. Definition of Personal Information
The term 'personal information' shall mean information about a living individual which can identify the specific individual by name, date of birth or other description contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).
2. Collecting Personal Information
We may collect information of customers in the event that they purchase our products or that they contact us for inquiries.
For collecting such information we will clearly state in writing the purpose of use, and will engage in such action in a legal and honest manner.
We collect the following personal information from you:
a)Name
b)Address
c)Telephone number
d)E-mail address
e)Password
f)Shipping destination information
g)Shopping record with us and details
h) Information that, when combined with above-mentioned items,
will enable us to identify the specific individual.
3.Using Personal Information
We collect personal information from our customers for the following purposes:
a)Order confirmation and reference
b)Shipping confirmation and reference
c)Replying to inquiries
We never disclose personal information to any third party without your consent except in the following cases:
a)Cases in which the handling of personal information is based on laws and regulations, and which the handling of personal information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations
b)Cases in which the handling of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person
c)Cases in which the personal information is exchanged and shared among affiliates of the company which runs the Shop.
4.Security Control Measures for Personal Information
Personal information collected from customers shall be securely managed by the Service Provider under reasonable, organizational, physical, personal and technical measures, and the Shop shall handle the information in such a manner that complies with related laws and regulations in an endeavor to prevent risks such as illegal intrusion, loss, falsification or leakage.
5.Correction and Deletion of Personal Information
If you need to correct or delete your personal information, please write us from the e-mail address below.
If you are a registered member of this site, you can edit the information under 'My Account' of this website.
6.Use of cookie files
We may use cookie files to enhance the use of our Web site.Cookie files do not contain information that can be used to identify you, and therefore your privacy will not be invaded.
If you choose so, you can modify the settings of your Web browser to determine if and how a cookie will be accepted.
*A 'cookie' is a small text file placed on your computer's hard drive by our Web page server.
7.Use of SSL
For entering information, we use SSL （Secure Sockets Layer） technology to secure personal information and to prevent the data from being intercepted or falsified.
*SSL is a protocol that encripts data and protects it from wiretapping and falsification. Using SSL you can send information much safer.
8.Contact Information
9.Changes to Privacy Policies
When it is deemed necessary, we may make changes to the Personal Information, Purpose of its Use or Privacy Policies sections of this webpage without prior notice and consider it to be an official announcement to you.
The term 'personal information' shall mean information about a living individual which can identify the specific individual by name, date of birth or other description contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).
2. Collecting Personal Information
We may collect information of customers in the event that they purchase our products or that they contact us for inquiries.
For collecting such information we will clearly state in writing the purpose of use, and will engage in such action in a legal and honest manner.
We collect the following personal information from you:
a)Name
b)Address
c)Telephone number
d)E-mail address
e)Password
f)Shipping destination information
g)Shopping record with us and details
h) Information that, when combined with above-mentioned items,
will enable us to identify the specific individual.
3.Using Personal Information
We collect personal information from our customers for the following purposes:
a)Order confirmation and reference
b)Shipping confirmation and reference
c)Replying to inquiries
We never disclose personal information to any third party without your consent except in the following cases:
a)Cases in which the handling of personal information is based on laws and regulations, and which the handling of personal information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations
b)Cases in which the handling of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person
c)Cases in which the personal information is exchanged and shared among affiliates of the company which runs the Shop.
4.Security Control Measures for Personal Information
Personal information collected from customers shall be securely managed by the Service Provider under reasonable, organizational, physical, personal and technical measures, and the Shop shall handle the information in such a manner that complies with related laws and regulations in an endeavor to prevent risks such as illegal intrusion, loss, falsification or leakage.
5.Correction and Deletion of Personal Information
If you need to correct or delete your personal information, please write us from the e-mail address below.
If you are a registered member of this site, you can edit the information under 'My Account' of this website.
6.Use of cookie files
We may use cookie files to enhance the use of our Web site.Cookie files do not contain information that can be used to identify you, and therefore your privacy will not be invaded.
If you choose so, you can modify the settings of your Web browser to determine if and how a cookie will be accepted.
*A 'cookie' is a small text file placed on your computer's hard drive by our Web page server.
7.Use of SSL
For entering information, we use SSL （Secure Sockets Layer） technology to secure personal information and to prevent the data from being intercepted or falsified.
*SSL is a protocol that encripts data and protects it from wiretapping and falsification. Using SSL you can send information much safer.
8.Contact Information
9.Changes to Privacy Policies
When it is deemed necessary, we may make changes to the Personal Information, Purpose of its Use or Privacy Policies sections of this webpage without prior notice and consider it to be an official announcement to you.